The post discusses how open-source maintainers can alienate users through poor communication strategies. Key behaviors include ignoring help requests, being condescending, defensive, vague, neglectful of documentation, lacking transparency, being inflexible, and failing to express gratitude. These actions create a negative user experience and reflect poorly on the project.
Open-source projects thrive on community participation and collaboration. As a maintainer, how you respond to help requests can make or break the user experience. Here are some key points to implement if you want to ensure you alienate your users.
